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Refund Policy

Refund Policy for Mobialive.com

Last Updated: [24/06/2023]

Thank you for using Mobialive.com (“Website”). This Refund Policy explains the terms and conditions regarding refunds for the services provided on our Website. Please read this policy carefully before making a purchase. By using our services, you agree to be bound by the terms outlined in this Refund Policy.

  1. Eligibility for Refunds:

1.1 Digital Products:
Refunds for digital products, such as software licenses, digital downloads, or subscriptions, are subject to the terms specified on the respective product or service page. Please review the product description and terms before making a purchase, as some products may not be eligible for refunds.

1.2 Services:
Refunds for services, such as consulting, training, or custom development, are subject to the specific agreement or contract between Mobialive and the client. The terms and conditions regarding refunds for services will be outlined in the agreement or contract.

  1. Refund Requests:

2.1 Contacting Customer Support:
If you believe you are eligible for a refund, please contact our customer support team using the contact information provided on our Website. We encourage you to provide detailed information regarding your purchase and the reason for your refund request.

2.2 Evaluation and Resolution:
Upon receiving your refund request, we will evaluate your eligibility based on our Refund Policy and any applicable agreements. We reserve the right to request additional information or documentation to process your refund. We aim to review and respond to refund requests in a timely manner.

  1. Refund Process:

3.1 Refund Methods:
If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that refunds may be subject to transaction fees or processing charges imposed by third-party payment processors.

3.2 Refund Amount:
The refund amount, if approved, will be determined based on the specific terms and conditions outlined in this Refund Policy or any applicable agreements. Please note that certain fees or charges associated with the purchase may be non-refundable.

  1. Exceptions:

4.1 Third-Party Products or Services:
If you have purchased a product or service through Mobialive that is provided by a third-party vendor or service provider, the refund eligibility and process may be subject to the policies of that third party. We will assist you in contacting the relevant party to facilitate your refund request.

4.2 Change of Mind:
Refunds for purchases due to a change of mind or personal preference may not be eligible unless otherwise specified in the product or service description.

  1. Modifications:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. It is your responsibility to review this policy periodically to stay informed about our refund practices.

  1. Contact Us:

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team using the contact information provided on our Website. We will be happy to assist you and address any inquiries you may have.